All purchases made on our website Topsafework.com (from now on) by the customer (from now on "the customer") will be subject to the General Purchase Conditions set out in this document.
If any aspect of the purchase is not contemplated in the document, it will be regulated according to current legislation in Spain.
The order made by the customer implies his agreement and acceptance of these General Purchase Conditions. No stipulation made by the customer regarding these Purchase Conditions may differ from those established by Luciana Cornelia Simón (hereinafter Top Safe Work).
All the information that appears on the web pages of www.topsafework.com regarding the articles, their characteristics, their prices, their purchase conditions including the forms and conditions of collection and payment may be modified by Top Safe Work at any time and without prior notice, in order to promptly inform the general public of such changes.
Some aspects of the current General Purchase Conditions may be varied by special agreement between the customer and Top Safe Work, only with the express consent of Top Safe Work.
1. PRODUCTS AND PRICES
1.1 Except for typographical errors or omissions, the characteristics as well as the prices of the articles arranged for sale are correctly reflected in the different web pages that make up the Top Safe Work site.
1.2 The prices of the articles as well as any of their characteristics may be subject to review by Top Safe Work at any time without the latter having any obligation to notify such modifications to the customer by means other than the exposure of said changes to your web pages.
On the other hand, except for the correction of typographical errors, once the purchase of an item has been made, Top Safe Work will undertake to maintain the current price for the customer at the time the order is placed.
1.3.1 The prices that Top Safe Work shows on its website include taxes. VAT (Value Added Tax) will be applicable only to customers whose current residence is located within the specific application areas for this tax and when the customer´s situation requires it, respecting in any case, Spanish and European laws wich refer to it.
1.3.2 Apart from the taxes applied to the sale, the customs systems of each country will apply the corresponding tax charges.
2.1 It will be understood that the customer has read, understands and freely accepts these General Purchase Conditions when placing an order through the existing purchase forms on the Top Safe Work website, accepting (ticking) the box provided for this purpose.
2.2 Since there are links on the web www.topsafework.com for the free viewing of these General Purchase Conditions, these will also apply to the products ordered through any other means other than the Internet order form (by e -mail, by pone or by WhatsApp).
2.3 Top Safe Work will always reserve the right to accept or deny at its own discretion any request for purchase, extension, renewal, modification or change of any of the articles displayed on its web pages.
2.4 Top Safe Work will not deal with orders less than € 20.
2.5 The customer affirms that both his own data, as well as those of payment and shipping provided to Top Safe Work are real and reliable. In the event that Top Safe Work verifies that any or all of said data is false, the purchase will be automatically canceled and the customer will not be able to claim any refund regarding the expenses derived from the management.
2.6 In the event that the customer provides data of a third person or entity when making the purchase, the customer will be solely responsible for such third person or entity knowing and expressly accepting such situation. All responsibility for damages that may arise from this fact will fall entirely on the customer, excluding Top Safe Work from any liability.
2.7 Any indication or query that the customer makes in the sections for comments on the order or in subsequent communications will be taken as merely informative and will not condition in any case the purchase made (the merchandise requested, the method of payment, the shipping, delivery and, by extension, any of these Purchase Conditions).
2.8 Likewise, Top Safe Work reserves the right to retain an order pending any information it needs from the customer. In this case, the delivery times will be delayed in relation to the time the customer takes to reply.
2.9 The Customer can cancel the order within 2 hours of making the purchase without any penalty, after this time the customer has to take responsibility for the order.
3.1 The customer is responsible for paying the invoices even when a third party intervenes on behalf of the customer, therefore the responsibility for providing authentication, access or identification data to a third party is solely and exclusively that of the customer.
3.2 Top Safe Work will issue the corresponding invoice for the products purchased and it will be sent to the customer by e-mail so that later and if desired, it can be printed on paper to handle of it physically.
3.3 In the event that there is a chargeback made by credit card / Paypal whose cause for return was not by mistake directly attributable to Top Safe Work, the customer will be charged an additional fee of 5% on the value of the amount returned, which will make up the expenses incurred both for bank commissions and collection management. Said amount will be charged to the customer in the terms and forms that Top Safe Work deems appropriate.
3.4 In any case, Top Safe Work always reserves the right to decline an order or modify its form or type of payment as it deems appropriate.
3.5 FORMS OF PAYMENT:
3.5.1 Payment of the purchase amount must be received by Top Safe Work free of bank commissions or other expenses derived from the transaction.
3.5.2 You should take into account that you make the payment of your purchases in EUROS and that all possible bank fees for currency exchange will be borne by the customer.
3.5.3 Payments by credit card charge (Authorized by the entity)
220.127.116.11 This is the usual card payment method on the Internet. With this type of payment, the operation is authorized by the issuer of the customer's card through connection through the payment gateway (virtual POS) of the Top Safe Work bank.
18.104.22.168 The client will access a controlled environment in which they will directly provide said entity with their card details which will connect them with their bank / savings bank to authorize the operation. In this way, the payment will be made directly, legitimately and safely, maintaining the privacy of the card information at all times.
22.214.171.124 Credit card fraud is a crime, and Top Safe Work will take legal action against anyone who makes or attempts to carry out a fraudulent transaction or fraud.
3.5.4 Payment by PAY-PAL
126.96.36.199 The customer can select this form of payment to pay for purchases. By doing so, you will be connected to the Paypal environment so that there you can identify yourself as a user and complete the payment. Likewise, and if they do not have a Paypal account, the client can use the payment gateway of this company to make the payment by credit card.
188.8.131.52 Credit card fraud is a crime, and Top Safe Work will take legal action against anyone who makes or attempts to carry out a fraudulent transaction or scam.
3.5.5 Deposit or bank transfer
184.108.40.206 The Client must make the transfer or deposit of the corresponding payment in the IBAN Bank Account number that will be provided when placing their order on the web or by email.
220.127.116.11 At the time of payment, it is important to indicate in the concept or subject of the bank document the name of the billing data. You must make the deposit or transfer within 48 hours of the order, otherwise your reservation will expire.
18.104.22.168 For the payment verification process, you must send us the bank receipt of the payment by e-mail to firstname.lastname@example.org. In any case, the order will not be considered effective until our management department has the bank confirmation of the payment, it will be then when the order is processed.
3.5.6 Deposit or bank transfer
22.214.171.124 In addition to attending to everything mentioned in section 3.5.5.
126.96.36.199 The customer must take into account the payment of their purchases in EUROS and that all eventual bank fees for currency exchange will be borne by the customer.
188.8.131.52 When ordering their international transfer, the client must always indicate to their bank that they will be the one who will be responsible for the bank commissions and expenses derived from the transaction. Otherwise, it could halt the shipment of your order by not receiving the full amount.
4. SHIPPING AND DELIVERY TIMES
4.1 The nature of each product and its characteristics selected by the Customer will determine the period of time that elapses after receiving the payment confirmation and the date the product is received.
4.2 On the web pages of www.topsafework.com we state approximate times for each article which should always be considered for all purposes as merely informative, exempting Top Safe Work from any liability arising in the event that these delivery times are not fulfilled.
4.3 In no case may any type of delay in receiving an order justify its cancellation or the request for compensation by the customer or third parties.
4.4 The approximate times indicated for the delivery of the products to the customer will always begin to count from the receipt by Top Safe Work of the actual confirmation of payment of the total amount, so that until that moment it will not begin to process the request. If the receipt or acceptance is received after 4:00 p.m., the order will be processed from the following day.
4.5 Orders placed on Fridays after 4:00 p.m. will be processed from Monday of the following week.
4.6 Shipments cost € 7.50 + VAT. For purchases over € 300 without VAT, shipping costs are free.
4.7 Express shipments carry an extra cost and the customer will be informed of this for acceptance.
4.8 The delivery period described will be effective in the event that the customer cannot be reached at the place and time mentioned by him, in which case the products will be deemed delivered if he is not at home on the date and place of the indicated delivery times.
4.9 Delivery times will also depend on the availability of each product. When there is an order of several articles, a single shipment will be made that will correspond to the article whose delivery period is longer. These deadlines are for guidance only and Top Safe Work will make every effort to respect them.
4.10 Any penalty clause for delay introduced by the customer in their order is rendered ineffective upon acceptance of these General Purchase Conditions.
4.11 Delivery is considered to have been made once the product is made available to the recipient by the carrier, the recipient being obliged to sign the receipt of delivery. Likewise, the recipient who signs and receives the product must verify the conditions in which the package is received to ensure that it is not damaged.
If you detect any anomaly that could have been caused in the transport and you are not satisfied, you must state it at that precise moment, in writing on the delivery note, accompanied by your signature and stating the reason for your complaint (damaged product, .. .). You must communicate your disagreement to Top Safe Work no later than 24 hours after delivery of the items.
4.12 The customer will have 24 hours to verify the integrity of all the components of the product as well as to verify the characteristics of the article shown in the pages of Top Safe Work. After that time, the integrity and content of the product will be accepted. If you have any other questions, feel free to e-mail us at email@example.com.
4.13 Shipments to Spain (Peninsula)
The approximate delivery time is between 4 to 7 working days.
4.14 Shipments to Spain (Canary Islands, Ceuta, Melilla)
In this case, it is useful to contact our commercial department at firstname.lastname@example.org and ask if the shipment is accepted or not.
4.15 International Shipping.
In this case, the approximate delivery time is between 4 to 7 working days.
5. GUARANTEES AND RESERVATIONS
5.1 All our articles are guaranteed in the terms set forth in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
5.2 Top Safe Work declares and guarantees that it can sell its own and third-party products through its website www.topsafework.com and that it has sufficient means (both in technical equipment and in provision of services) for the complete process selling.
5.3 Top Safe Work does not grant guarantees on the results that can be obtained from the use of its products, nor on the full reliability or absence of errors of the same.
5.4 Top Safe Work makes every effort to ensure that the information that appears on its web pages or documents is correct, but cannot guarantee the accuracy of the descriptions.
5.5 Any guarantee offered by both Top Safe Work and the product manufacturer will cease to be effective if the Top Safe Work staff reliably verify that the client has tampered with the characteristics of the product, has misused it or has not followed the guidelines. instructions provided on the product.
5.6 Risks regarding the integrity of the products are transferred to the customer from the moment of delivery.
5.7 Top Safe Work guarantees that the information transactions carried out through the forms on its order pages are totally secure within the current technological framework.
In the purchase forms, all operations that involve the transmission of personal data are carried out using a secure environment.
NOTE: To help us improve our service. The customer service department has an after-sales service to solve any problem with our articles or shipments, through which we try to offer you a fast and efficient service.
6.1 The address for returns is:
Top Safe Work
C / Mar Alborán, 2. Polg. Alboran, 18613, (El Varadero) Motril, Granada, Spain.
6.2 The customer must return the package with the shipping locator mail service. In the event that the package does not reach its destination, the responsibility is exclusively attributable to the customer.
6.3 In all cases, the customer has to contact Top Safe Work to follow the instructions for returns, you can do so through the e-mail email@example.com. And from Top Safe Work we will send you a form to fill out for the return that the customer must return duly completed. Otherwise returns are not accepted.
Different conditions may arise to proceed with the return of an order.
6.4 The price marked on the product contains an error, in which case Top Safe Work staff will inform you of the new price and you will be asked if you wish to receive it.
6.5 The product received is damaged during transport. When receiving the merchandise, you must ensure that the package is externally in good condition and does not show signs of breakage, if so, you must reject the shipment reflecting the incidence on the carrier's delivery note and notify the Customer Service department within 24 hours.
Once your order has been received, you must open it and check that the merchandise does not appear to present any anomaly. To make an insurance claim, it must be communicated within 24 hours after receipt of the product.
6.6 Defective merchandise. If the customer detects a defect in the product, they must notify Top Safe Work within 24 hours of receiving it.
6.7 Right of withdrawal. The Client has 14 calendar days to execute the right of withdrawal. The procedure for the return must be processed through the email: firstname.lastname@example.org, indicating in the subject ‘‘ Withdrawal ’’ and you will receive the Withdrawal Form or you can download it by clicking here on Withdrawal Form.
6.8 Likewise, and by accepting these General Purchase Conditions, the Customer is informed and accepts the following requirements to make the return:
6.8.1 Be within the established period of 14 calendar days.
6.8.2 The product must be in perfect condition, including packaging, instructions (if applicable), labels and any accessories that accompany the product. If the product is not received in its original packaging, it will suffer a depreciation that will be passed on to the consumer.
6.8.3 The product must not have been used, nor manipulated, nor washed.
6.8.4 The return of the product will always be managed by the means chosen by the customer and according to the instructions that will be sent to proceed with the return.
6.8.5 The delivery note or invoice issued together with the product to be returned must be attached.
6.8.6 The product must be perfectly packaged to avoid damage and incidents in transport.
6.8.7 The product packaging may not be used as a postal package (do not stick directly on the dispatch order).
6.8.8 In cases where our after-sales department detects that the returned product has been tampered with by the customer, the return will not be accepted, and if it is accepted, the entire amount paid in the purchase will not be returned.
6.8.9 In the case of return, the full transport and management costs are borne by the customer.
6.8.10 The refund of the amount will be made in the same way in which the payment was made.
6.8.11 Top Safe Work will proceed to return the corresponding amount within a maximum period of 3 working days from the receipt of the returned merchandise and the verification of its condition.
6.8.12 In general, only returns that have been previously authorized by Top Safe Work will be accepted, and provided that they comply with the return conditions expressed in this document. Once authorized, you will be told how to do it and the conditions for the return to be accepted.
After this time, the customer will NOT be able to claim any amount for the return of the product or the request to change it.
6.9 In the event of an exchange, because the customer needs another size or wants to change the model, they must make a new purchase and go to Top Safe Work to follow the return instructions.
7.1 Top Safe Work is not responsible for what is exclusively attributable to the customer.
7.2 Top Safe Work cannot guarantee the continuous availability and delivery times of the products offered on its website. The customer agrees to assume, within reasonable limits, delays and imperfections in the delivery service or in the availability of the product if these situations should arise.
7.3 Top Safe Work shares the work of the sale and distribution process of its items with other suppliers (manufacturers, packaging, management, storage, transport ... etc), so that if there were any problem or delay in such a process at any time In this case, Top Safe Work must not be held responsible for this.
7.4 Therefore, with the acceptance of these Purchase Conditions, the customer expressly waives to claim any liability, contractual or extra-contractual, damages to Top Safe Work for possible problems, delays in delivery or cancellation of purchases if this be the case.
7.5 Top Safe Work does not accept responsibilities derived from the sale of its products, for loss or interruption of business, for not meeting customer expectations or for any other damage to the customer or third parties.
7.6 The use that the customer makes of the products purchased is the sole responsibility of the customer, in such a way that Top Safe Work is not responsible in any way (direct or subsidiary) for any direct or indirect damage that the customer may cause itself or to third parties for such use.
7.7 The products purchased in Top Safe Work by the customer must not be used for immoral purposes or that may damage the sensitivity of third parties (radical, violent, racist or xenophobic, defamatory or others that by their nature harm or discriminate against any person or group of people, ethnicities, ideologies, sex, age, social or economic condition). The use that any person makes of the products purchased in Top Safe Work must always be framed within the framework of the law. Through this document, the Client expressly exempts Top Safe Work from any liability derived from the use of its products.
7.8 In no case Top Safe Work, managers, senior officials, administrators, shareholders, agents or employees dependent on it will incur any liability for direct or indirect causes related to the use made by the customer of the product purchased.
8.1 The customer undertakes to always keep the e-mail address provided in his order operative, active and updated for fluid communications with Top Safe Work, since it constitutes Top Safe Work's preferred means of communication for quick and problem-free management in the sales management process.
8.2 If the Client wishes to change the contact e-mail address provided when making their purchase, they must do so through e-mail communication, complying with the security requirements demanded by Top Safe Work in order to verify the legitimacy of the request, so. that at no time is communication between both parties interrupted.
8.3 The customer shall bear all responsibility for the consequences that the lack of operability of e-mail address or that the absence of communication to update said data in our records could produce.
8.4 In the event that individual registration and authentication data are assigned to the cutomer for their legitimate access to the Top Safe Work web pages (such as username, keys or passwords), they will be solely responsible for their use, protection. and maintaining your confidentiality. The use of these identifiers and the communication of them to third parties, will occur under the sole responsibility of the Client, the latter being the ultimate responsible person for the purchases, communications or actions carried out using said data.
9. LEGAL INFORMATION
9.1 The customer under 14 years of age needs the consent of their parents, guardians or legal representatives to make the purchase at www.topsafework.com. The customer acknowledges being over 14 years of age or having the corresponding consent of their parents, guardians or legal representatives to make purchases and payments through the pages of Top Safe Work.
9.2 The customer will indemnify Top Safe Work for all expenses that may arise in the event of being charged by the customer (or by third parties related to the customer due to the purchase), in any cause whose responsibility is not directly attributable to it, including in such compensation the fees and expenses of Top Safe Work attorneys, even when the court decision is not final.
9.3 In matters not provided for in this document, as well as in the interpretation and resolution of conflicts that may arise between the parties as a result of it, Spanish law will apply.
9.4 If any conflict or difference arises between the buying and selling parties in the interpretation and execution of this document, and it is not resolved by mutual agreement, it will be resolved at the request of either party and after communication in writing to the other, through arbitration.
9.5 All of the above will be understood without prejudice to the fact that the parties may submit to a judicial procedure, in which case it will be done before the jurisdiction and competence of the Courts and Tribunals of the jurisdiction that the customer chooses or Top Safe Work (Luciana Cornelia Simón).