How long does it take for my purchase to arrive?

Shipments take an average of 4 to 7 business days from the moment the payment is made. This is an average value. That means that in some cases it will be less, and in another more.

This does not depend on us, but on the courier service, which may take longer to reach certain locations or regions.

If you need to receive the merchandise urgently, we have the DHL Air Express option, it usually arrives in 24 hours.

If you order before noon, we can ship it the same day. The cost of this service depends on the weight and volume of the order.

For more information:


How much is the shipping?

For purchases over € 300 excluding VAT, shipping is free, via GLS. For purchases of less than € 300, shipping via GLS has a one-time cost of EUR 7.50 + VAT.

Rush orders via DHL Air Express have a cost that depends on weight and volume, and must be handled individually.


How can I pay?

You can pay using your credit card, by bank transfer or by PayPal, just like in any online store. Those payment options will appear in the purchase process, once you confirm the shopping cart.

Do you only have Portwest products? Do you have the entire catalog?

Yes, we only work with the Portwest brand, and yes, we have the entire catalog. On our website you will find all these articles.


How can I know if a product is in stock?

Our website is updated every day with the available stock. If a product is not in stock when you add it to the cart, even if you can see it on the web, you will not be able to add it to the shopping cart.


I have doubts about the sizes ... Can you help me?

Yes, in each article we have a site dedicated to sizes, with measurements in centimeters.


I am a reseller or I have a store. Can I work with you?

Yes, we work with both end customers and resellers, stores and distributors.

If you have questions or want to know more, contact us us






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